Billing policy

Plans

Fan is free: follow teams and see the full play-by-play. Creating teams and athlete profiles needs a paid plan, in US dollars plus applicable tax:

Team Hero: up to 3 active teams and 3 athlete profiles, $6.99 per month or $48.99 per year.

Team Hero Max: up to 10 active teams and 10 athlete profiles, $14.99 per month or $104.99 per year.

Annual plans are paid upfront and cost seven months of the monthly price. For more than 10 teams, contact us at warren@keypressworks.com to discuss a club subscription.

What counts against your plan

Each active team you own uses one team place, and each athlete profile you create uses one profile place. Choose a plan first, then create teams and profiles when you are ready; unused places are still included in your bill. One optional manager per team and authenticated team followers do not need a plan for access to your teams.

Automatic renewal

Your subscription renews automatically each month or year until you cancel. Checkout shows the initial total, including applicable tax. Account → Billing shows your plan, what it’s using and renewal details.

Upgrading to Team Hero Max

Review the invoice estimate before confirming an upgrade. Team Hero Max starts when the change succeeds. The prorated difference for the rest of the period is added to your next scheduled bill, alongside the next period’s subscription and applicable tax; on an annual plan, that bill can be up to a year away. There is no immediate charge for the upgrade. Later changes can affect the final bill.

Moving to Team Hero

A move from Team Hero Max to Team Hero takes effect at renewal without a partial-period refund. Your active teams and athlete profiles must fit within Team Hero’s 3 teams and 3 profiles before you request it. Once it’s scheduled, new and restored teams and new athlete profiles must fit within Team Hero too. Until renewal you can keep Team Hero Max instead.

Archiving and deleting don’t change your bill

Archiving a team frees its place and keeps its history; restoring it needs a free place and paid access. Deleting an athlete profile frees its place. Neither lowers your price. To lower your bill, move to Team Hero in Account → Billing.

Cancellation

Cancel renewal in Account → Billing. Paid access continues until the end of the paid period. Outstanding prorated charges remain payable on the final scheduled bill. Cancellation does not delete your account, teams, athlete profiles or their history, but you can’t create more until you choose a plan again.

Failed renewal payments

A failed renewal has a 14-day grace period to resolve payment. Paid tools become unavailable when coverage and any applicable grace period end, including during an ongoing match. Existing history remains subject to its usual access permissions. Update your payment method from Account → Billing.

Refund requests

Unused places, unused time and mid-period cancellation do not receive automatic refunds. Email warren@keypressworks.com with your account email and invoice reference to request an individual review. This policy does not limit rights required by applicable law. Do not send card numbers or security codes.

Payment methods and invoices

Stripe processes payments. Open the payment portal from Account → Billing to update payment methods or billing details and view invoices. Change your plan or cancel renewal within PlayState.

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